When do you ship packages?
Right now I am shipping once a week from my studio in Los Angeles, California.
How long will my order take to get to me?
Domestic US orders usually take 4-5 business days after I ship. Please plan for 3 weeks to be on the safe side if you are shipping for something special with a deadline.
International orders have been taking as long as two months, especially during covid resitrctions. Some international destinations are not receiving packages from the US. Please check with your post office to make sure I can ship to you. It is possible that customs charges, including additional duties, taxes and or brokerage fees, may apply. Additional fees depend on your country, local tax rate and customs department and you are responsible for these fees.
I am curretly able to ship to Australia and NZ using Global Post.
What should I expect when placing an order from your shop?
You'll receive an email with your receipt from BigCartel as soon as you place an order. I'll ship out your order in about a week- if not sooner! You'll receive an email from me when I create the label for your package that contains your tracking number. Keep a look out for your package using the tracking number. You will also receive a delivery email from me when your order arrives at it's destination!
How do you package the orders?
Every order is shipped in a plastic sleeve inside a Kraft Stay Flat mailer for print safety. Large prints come in a stay flat as well as a bubble protected package for extra protection.
Do you accept edits to orders, returns or exchanges?
It's very difficult for me to accept edits to orders so unfortunately unless there's something truly horribly wrong with your order I cannot accept returns or exchanges. Please contact me about your order and I'll do what I can!
What happens if my package is sent back to you/returned to sender?
Please notify me! If a piece is sent back to me it means the address entered at checkout was incorrect or customs fees were not paid. I can send the package back but shipping fees must be repaid. Please triple check your address before ordering and keep a lookout for customs slips. Please message me if your address was entered incorrectly after ordering, it'll be easy to change before I make the label!
Will you write a note for the recipient for me?
Unfortunately I cannot write special messages on or inside the package, but I do read every note! Notes in the Big Cartel notes form do not go to the mail carrier.
What should I do if I want to send a package to a friend and I want their name on the label instead of mine?
No problem. Just add a note in the checkout that you're sending this package to a friend and write their name and I'll replace your name with theirs!
Do you add receipts with the package?
I do not for the purpose of saving paper but big cartel sends an email receipt when you place your order!